The type of personal information we collect
How we collect personal information
How we use your personal information
Disclosure of personal information
Security of your personal information
Additional matters relating to personal information
The Type Of Personal Information We Collect
In order to enable us to deal with your inquiries, open and operate an account or to generally provide you with our products and services and comply with laws and regulations, we may need to and/or may be required to collect, record, hold, use, disclose and store (i.e. “process”) personal information and financial information about you, including but not limited to:
personal information to establish your identity and background;
personal information that you provide when you apply for any of our products and services.
How We Collect Personal Information
We obtain personal information in various ways, including but not limited to:
when you register an account with Agbai through our website;
through your relationship with us, for example information provided by you when using our products or services, when taking part in customer surveys, competitions and promotions;
from an analysis of the way you use and manage your account with us, from the transactions you make and from the payments which are made to/from your account;
when you contact Agbai through various methods such as application forms, email, letters and telephone calls. If you contact us or we contact you using telephone, we may monitor or record the phone call for quality assurance, training and security purposes;
when we obtain any data and information from third parties;
from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.
Cookies help us give you the best experience of using our site. In this policy we use the term “cookies” to refer to cookies and other similar technologies.
Cookies are small data files that we or companies we work with may place on your computer or other device when you visit our website. They allow us to remember your actions or preferences over time.
track site usage and browsing behaviour;
allow you to log-in to your account and navigate through the website;
monitor the effectiveness of our promotions and advertising; and
mitigate risk, enhance security and help prevent fraud.
We use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.
Disclosure Of Personal Information
As a part of providing you with our products and services, and for the management and operations of these products and services, and to comply with legal and regulatory requirements, we may be required or need to disclose information about you and your account with us to the following third parties:
companies and organisations that act as our agents, affiliates and/or professional advisers;
companies and organisations that assist us in processing or otherwise fulfilling transactions that you have requested;
law enforcement, regulatory and governmental agencies;
your advisers (including but not limited to accountants, auditors, lawyers, financial advisers or other professional advisers) where authorised by you;
any other person notified by you as authorised to give instructions or to use the accounts, facilities, products or services on your behalf.
The aforementioned third parties may in some instances be located outside of your country.
Security Of Your Personal Information
Agbai places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organisational security measures when processing your personal information. Employees of Agbai are trained to handle the personal information securely and with utmost respect, failing which they may be subject to disciplinary action.
Contacting Agbai In Relation To Personal Information